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question #14
14. When verbal and non-verbal messages are contradictory, it is said that most people believe in

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It's important to recognize, though, that it's our nonverbal communication—our facial expressions, gestures, eye contact, posture, and tone of voice—that speak the loudest. .
It's important to recognize, though, that it's our nonverbal communication—our facial expressions, gestures, eye contact, posture, and tone of voice—that speak the loudest.

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NET JANUARY 2017 PAPER1